Knowledge base

Faq

  1. How can I contact You?
  2. What are your hours of operation?

CUSTOMER SERVICE

  1. What are your hours of operation?
  2. Can I get a custom quote over the phone?
  3. How can I contact You?

DESIGNER PRO SUBSCRIPTIONS

  1. Do I save money with Designer PRO?
  2. What is a Designer PRO subscription?
  3. All of My Images Are Gone in the PDF and eNewspaper

ENEWSPAPERS

  1. All of My Images Are Gone in the PDF and eNewspaper
  2. What are the benefits of a single eNewspaper vs a Designer PRO subscription?
  3. What do I do with my eNewspaper link?
  4. I'm not using your Designer and already have a PDF. Can I still purchase a subscription?
  5. Where can I find out more information regarding eNewspapers?

PRINT PRODUCTS

  1. Do You Have Labeling and Mailing Services?
  2. Are these newspapers printed on different paper than normal newspapers?
  3. Will my newspaper look exactly like what I see on my computer screen?
  4. In the B&W / Color newspapers, which pages are color?
  5. Can I choose a different size for my newspaper?

MAKEMYNEWSPAPER'S FREE CLOUD DESIGNER

  1. Is your service a program that allows multiple students to work on the newspaper at once?
  2. I would like to share the newspaper with another person who can also EDIT the paper
  3. Can I collaborate with other individuals using your designer?
  4. All of My Images Are Gone in the PDF and eNewspaper
  5. Does your Cloud Designer have a page limit?

DESIGN

  1. What About Spot Colors And Different Newsprint Stock Such as Colored Newsprint?
  2. Why does the page count have to be in multiples of 4?
  3. Is there anyone that can help me design my newspaper?
  4. Do you have any more hints or advice for design?
  5. Can I use my own software to design a newspaper and what programs can I use?

THE PRINTING PROCESS

  1. How much lead time should I plan for?
  2. Can I get a faster Turnaround Time if I am a daily, weekly, or bi-monthly customer?
  3. What is a web-press or offset printing?
  4. What is the Turnaround Time after I order?
  5. Can I print a few samples of my newspaper before I do a larger print run?

SHIPPING

  1. What does “Drop Shipping” mean?
  2. UPS is way too expensive! How do I get a drop ship quote?
  3. Do I get a tracking number?
  4. How do I calculate my shipping costs?
  5. Can I expedite drop shipping shipments?

YOUR ACCOUNT

  1. I lost password…help!
  2. Do I have to sign up for an account to use your services?
  3. Do you charge to use either sign up for an account or use your Online Cloud Designer?
  4. Do you use my documents or projects for anything?
  5. How secure is my copyrighted or proprietary content?

ORDERING

  1. How large a PDF file can I upload to order my newspaper or picture into the Designer?
  2. Can I pay with something other than a Credit Card?
  3. I made a mistake! Can I change my PDF even after I upload it?
  4. Can I use a Purchase Order?